Privacy policy
Santos Recherchebureau B.V. (Chamber of Commerce 89242033), based at Reykjavikstraat 1, 3543 KH Utrecht, the Netherlands, is responsible for the processing of personal data as described in this privacy policy.
Contact details
Reykjavikstraat 1
3543 KH Utrecht
085 - 060 53 85
N. Jansen is the Data Protection Officer of Santos Recherchebureau B.V. (registered with the Dutch Data Protection Authority under FG014825) and can be reached at info [at] santos-recherchebureau [punt] nl.
Personal data we process
Santos Recherchebureau processes your personal data because you use our services and/or provide this data to us yourself. Below is an overview of the personal data we process:
- First and last name
- Gender
- Date of birth
- Place of birth
- Address details
- Phone number
- Email address
- IP address
Special and/or sensitive personal data
Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have consent from parents or a guardian. We cannot verify a visitor's age. We therefore recommend that parents be involved in their children's online activities. If you believe we have collected personal data about a minor without such consent, please contact us at info [at] santos-recherchebureau [punt] nl and we will remove this information.
Purpose and legal basis for processing
Santos Recherchebureau processes your personal data for the following purposes:
- Handling your payment
- Carrying out an investigation assignment in accordance with the Wpbr
- Contacting you by phone or email where necessary to provide our services
- Analysing your behaviour on the website to improve it and tailor our service offering to your preferences
Automated decision-making
Santos Recherchebureau does not make decisions based on automated processing that could have (significant) consequences for individuals, i.e. decisions made by computer programs or systems without human involvement.
How long we retain personal data
Santos Recherchebureau does not retain your personal data for longer than strictly necessary to achieve the purposes for which it is collected. We apply the following retention periods:
- Client data: for the duration of the client relationship, plus 3 years thereafter
- Data you provide to us: up to the legally prescribed periods
Sharing personal data with third parties
Santos Recherchebureau only shares data with third parties where necessary to perform our agreement with you or to comply with a legal obligation.
Cookies and similar technologies
On your first visit to this website, our cookie banner at the bottom of the screen explicitly asks for your consent before any statistics or marketing cookies are placed. Necessary cookies (required for the website to function) are exempt from this consent requirement and are always active. You can change your choice at any time via at the bottom of every page, or below.
We use Google Consent Mode: until you give consent, statistics and marketing cookies are technically set to "denied" and no personal data is processed or shared with Google for these purposes.
| Category | Purpose | Provider | Retention |
|---|---|---|---|
| Necessary | Remembering your cookie choice; core website functionality (incl. the contact form and chat feature) | Santos Recherchebureau (own site) | Cookie choice: 12 months. Other: session or shorter. |
| Statistics | Anonymised/aggregated measurement of visitor numbers and page usage, via Google Tag Manager | Google Analytics (GA4) | Up to 14 months |
| Marketing | Remarketing and measuring ad campaigns, via Google Tag Manager | Google Ads | Up to 13 months (cookie), audiences up to 540 days |
| Marketing | Following up on enquiries and personalised communication | HubSpot | Up to 13 months |
Besides the above, this website does not place any separate tracking technologies outside these four parties. You can also always block or delete cookies via your browser settings, regardless of the choice you made in our banner. See veiliginternetten.nl (Dutch) for more information.
Access, correction or deletion of data
You have the right to access, correct or delete your personal data. You also have the right to withdraw consent or object to our processing of your personal data, and the right to data portability. Send a specific request to info [at] santos-recherchebureau [punt] nl.
To verify that a request to access data was made by you, we ask you to include a copy of your ID with the request. Please redact your photo, MRZ (the number strip at the bottom of a passport), passport number and Citizen Service Number (BSN) in this copy, to protect your privacy. Santos Recherchebureau will respond as quickly as possible, and in any case within four weeks.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via this link.
How we secure personal data
Santos Recherchebureau takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you believe your data is not adequately secured, or there are indications of misuse, please contact us at info [at] santos-recherchebureau [punt] nl.
Complaints
Have a complaint about how your data is processed? See our complaints procedure.
